We have all been there, booking your holiday and worried about the possibility of building work upsetting the peace and quiet of your ‘once in a lifetime trip’ or worse still wanting an adult only hotel but being sent to the hotel with the biggest and best kids club in the Med.
They are causes for complaint, not if you are a Thomas Cook customer however. Below we list some of the genuine moans received by Cook’s complaints team
- “We went on holiday to Spain and had a problem with the taxi drivers as they were all Spanish.”
- “The beach was too sandy. We had to clean everything when we returned to our room.”
- “On my holiday to Goa in India, I was disgusted to find that almost every restaurant served curry. I don’t like spicy food.”
- “We found the sand was not like the sand in the brochure. Your brochure shows the sand as white but it was more yellow.”
- “We booked an excursion to a water park but no-one told us we had to bring our own swimsuits and towels. We assumed it would be included in the price.”
- “It took us nine hours to fly home from Jamaica to England. It took the Americans only three hours to get home. This seems unfair.”
- “No-one told us there would be fish in the water. The children were scared.”
- “It’s lazy of the local shopkeepers in Puerto Vallartato close in the afternoons. I often needed to buy things during ‘siesta’ time — this should be banned.”
- “I think it should be explained in the brochure that the local convenience store does not sell proper biscuits like custard creams or ginger nuts.”
- “I compared the size of our one-bedroom suite to our friends’ three-bedroom and ours was significantly smaller.”
- “When we were in Spain, there were too many Spanish people there. The receptionist spoke Spanish, the food was Spanish. No one told us that there would be so many foreigners.”
- “Although the brochure said that there was a fully equipped kitchen, there was no egg-slicer in the drawers.”
- “The brochure stated: ‘No hairdressers at the resort.’ We’re trainee hairdressers and we think they knew and made us wait longer for service.”
- “We had to line up outside to catch the boat and there was no air-conditioning.”
- “My fiancée and I requested twin-beds when we booked, but instead we were placed in a room with a king bed. We now hold you responsible and want to be re-reimbursed for the fact that I became pregnant. This would not have happened if you had put us in the room that we booked.”
- “I was bitten by a mosquito. The brochure did not mention mosquitoes.”
- “It is your duty as a tour operator to advise us of noisy or unruly guests before we travel.”
- “The roads were uneven and bumpy, so we could not read the local guide book during the bus ride to the resort. Because of this, we were unaware of many things that would have made our holiday more fun.”
- “They should not allow topless sunbathing on the beach. It was very distracting for my husband who just wanted to relax.”
