Student travel firm STA Travel UK, which has more than 50 stores across the UK has ceased trading following the impact of the coronavirus crisis on tourism.
STA Travel UK said in a statement on Friday that while it had taken measures to secure the business beyond Covid-19 however sales had not picked up due to consumer uncertainties, further restrictions and renewed lockdown measures which are expected to continue into 2021.
“The global impact of the coronavirus pandemic has brought the travel industry to a standstill,”
“Over recent months, we have taken decisive measures to secure the business beyond Covid-19.
“However, sales have not picked up as anticipated due to consumer uncertainties, further restrictions and renewed lockdown measures, which are expected to largely continue into 2021.
“This week, it was announced that STA Travel’s Swiss parent company, STA Travel Holdings AG, had filed for insolvency.
“Today, as a result of that decision, and upon reviewing the UK business, we have been left with no choice but to cease trading with immediate effect.”
A separate statement posted on the firm’s website assured customers with bookings, that they would receive information in the coming days.
“Due to the recent announcement that STA Travel UK has ceased trading, unfortunately our travel experts are unable to assist you at this time,” it said.
“Please be assured that if you had a previous booking with us, or hold a live booking, you will receive further communication in the coming days.
“We are sorry for the inconvenience and the limited information available to you at this time.”
Rory Boland, Which? Travel Editor, said: “Most STA Travel UK customers have found it impossible to get refunds in recent months for cancelled package holidays, often for very significant sums of money.
“Anyone with a booking, still waiting for a refund, or those holding a refund credit note, will be able to get their money back through the CAA’s ATOL scheme. Flight-only tickets booked with STA should still be valid. Passengers should contact their airline to check.
“The travel industry has endured a disastrous year, and many other companies will be on the brink of collapse. The government must urgently step in to provide much-needed support if this industry is to survive the next few months.”
