If you have been trying to get a refund for a flight booked with budget airline Ryanair, you can request this now and will receive it once the coronavirus crisis “is over”.
As a standard course of action all customers who have flights cancelled because of the outbreak will be emailed a voucher to allow them to rebook on any of the airlines 200 or so routes including Buzz and Malta Air flights.
Importantly the voucher will be emailed to the address provided at the time of booking.
If you are looking for a cash refunds for the flights, you can request one, however this will not be processed until the coronavirus is gone Ryanair confirming ‘we will place your request in the cash refund queue until the COVID-19 emergency has passed.’
A Ryanair spokesperson said: “For any cancelled flight, Ryanair is giving customers all of the options set out under EU regulations, including free moves and refunds in the form of cash or vouchers.
“The process time for cash refunds is taking longer due to the fact we are having to process 10 times the usual volume and have fewer staff available due to social distancing measures.
“Ryanair is offering vouchers and free moves as these are automated and would give customers an alternative.
“Customers who choose not to accept a free move or voucher will be refunded in due course, once this unprecedented crisis is over.
“We apologise for any inconvenience this may cause and we thank our customers for bearing with us.”
