South West housebuilder Persimmon Homes has once again achieved the maximum five-star rating in an annual customer satisfaction survey.
This achievement marks the third consecutive year Persimmon has earned the award, which is based on the results of surveys completed by homebuyers after they have moved into their new home.
Almost 6,500 Persimmon customers took part in the independent survey which aims to show prospective homebuyers the customer satisfaction levels of housebuilders across the UK. To achieve the five-star status, a remarkable 90% or more of respondents must express willingness to recommend Persimmon Homes to friends and family, a testament to the builder’s commitment to customer delight.
Commenting on the retention of Persimmon’s five-star status, Liam Scott, Persimmon Regional Chairman for the South West, said, “We’re proud the improvements we’ve made in build quality and customer service are being reflected in how customers feel about their new home and homebuying journey across the South West.
“Over the last three years, we have seen both our customer satisfaction survey and Trustpilot scores improve but we’re determined to continue going above and beyond for customers buying their new home.”
