Orchid Care Home in Swindon has achieved an outstanding rating from the Care Quality Commission (CQC) following an inspection in August, marking a significant improvement from its previous good rating. The home, which provides nursing and personal care for up to 83 older people, is run by Angel Care (Orchid Care Homes) Ltd.
The latest inspection results revealed notable improvements across several areas, particularly in leadership and the caring approach. The overall rating of the home was raised from good to outstanding, while the leadership rating went from requires improvement to outstanding. The caring category also improved, moving from good to outstanding. However, the inspection focused on areas like leadership, safety, and care, while the ratings for effectiveness and responsiveness remained unchanged at good.
Neil Cox, the CQC deputy director of operations in the south, highlighted the exceptional service at Orchid Care Home: “When we inspected Orchid Care Home, we found a home which put people’s needs at its heart. Managers and staff went above and beyond to ensure people received the best possible care. People living at the home described them as attentive, friendly, and kind, with thoughtful gestures that promoted independence.”
Orchid Care Home places a strong emphasis on safety, with a culture of openness and honesty that encourages feedback. The staff are well-trained in safeguarding, ensuring that residents are protected and cared for with dignity. The home also takes a proactive approach to collaborating with local healthcare professionals, which has significantly benefited residents, particularly those with dementia.
One of the home’s standout features is its commitment to celebrating diversity. Residents have participated in activities such as Jamaican Independence Day celebrations and national dance performances, fostering a sense of inclusion and strengthening bonds between residents and staff.
Further positive feedback from families and residents affirmed the home’s outstanding level of care. Many reported being involved in the care planning process, and there was clear evidence that residents were supported according to their individual risk assessments.
Staff training remains a key focus at Orchid Care Home. Leaders ensure that staff receive the necessary skills and training, particularly when seeking guidance from healthcare professionals. Residents’ choices are always respected, and care is provided with informed consent.
The CQC’s report is a testament to the exceptional standard of care delivered at Orchid Care Home. Cox concluded, “Everyone who works at Orchid Care Home should be proud of the exceptional service they’ve created. Other homes should look to this report to see if there’s anything they can learn from it, so people can receive outstanding care across the sector.”
