Online travel agent Lastminute.com has been threatened with court action unless it immediately refunds £1 million owed to 2,600 customers.
The online travel agent must make the promised payments in seven days or will face enforcement action by the Competition and Markets Authority (CMA).
Lastminute.com had previously agreed to refund £7 million to 9,000 customers by the end of January but the CMA have confirmed there is still £1million outstanding.
Andrea Coscelli of the CMA Saying: “If Lastminute.com does not comply with the law and pay people their outstanding refunds quickly, we will take the company to court.”
To avoid court action, Lastminute.com must also ensure that customers who book their package holidays from now on will receive a full refund within 14 days, the watchdog said.
Andrea Coscelli, chief executive of the CMA, said: “It is wholly unacceptable that thousands of Lastminute.com customers are still waiting for full refunds for package holidays despite the commitments the company signed with us.
“We take breaches of commitments extremely seriously. If Lastminute.com does not comply with the law and pay people their outstanding refunds quickly, we will take the company to court.”
