Coronavirus is not only affecting our physical and mental health, but the pandemic is also causing havoc on jobs.
With the loss of Debenhams and many small businesses around Swindon also likely to buckle under the pressure, there is some good news if you are looking for a job right now.
Thames Water – have taken to social media on a hunt for new customer service advisors in Swindon.
‘We know this is a tricky time for businesses and workers.
‘We’d love to help, & the good news is we’re hiring right now, with recruitment being done virtually.’
About the role:
As we are an essential service we are continuing to operate throughout the Covid19 pandemic, we need you so we can continue to be there for our customers.
Due to internal career progression and movements, we have exciting opportunities to join our contact centre team of Customer Service Advisors and share our vision to create the best experience for our customers. Previous experience is not essential however if you have worked within retail, hospitality or other customer facing industries this would be advantageous.
Working as the first point of contact for customers we strive to empower our people to deliver great customer outcomes at the first point of resolution, ensuring all queries are dealt with and processed quickly and accurately. We take pride in providing an exceptional service to our customers and believe that our inclusive culture is key to our success and vision for the future.
This is a shift based role; 36 hours per week between the hours of 8am to 8pm and working 1 in 3 Saturdays from 8am -1pm with a day off in lieu in the week.
What’s in it for you?
Our customer service centre is a fun, fast paced environment where no two days will be the same. You will be working with like-minded people who really want to make a difference to our customers.
We like to recognise the great work that our people do for our customers and so we have a variety of recognition schemes such as star of the week and employee of the month.
Thames Water is a place where you can grow your career – the training you’re given when you start will give you a fantastic grounding to develop your future career in customer service or move in to one of our other many support functions. The range of opportunities is huge.
And we’re proud to be here for our local community around Swindon, offering all of our teams two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities. There are plenty of opportunities to get involved whether it’s a team bake-off, taking part in the Thames Water pantomime or supporting our annual raft race for WaterAid.
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our refer-a-friend bonus, where you can receive up to £1,000 for helping someone get a permanent position within the company.
