Swindon Town FC have this afternoon confirmed the options available to supporters who have season and match tickets for games not fulfilled following the curtailment of the Sky Bet League Two season.
Season Tickets – there are three options available;
- Generously donate any refund due back to the club
- ‘Bring a Friend’ – Play an influential role in building the Swindon Town fanbase of the future, whilst supporting the Club financially in the short-term
- Refund – Receive the four-game value of what you paid for your season ticket ahead of the 2019/20 season
Match Tickets – there are three options available:
- Refund – Receive your money back for the tickets you have purchased
- Match Credit – we can add the value of your tickets purchased to your club account to be redeemed against future home SkyBet League One games only
- Option to waive your right to a refund and help support the club through this period (please only do so if able to)
A spokesperson for the club thanked fans for their support: “Swindon Town would like to place on record their thanks for your amazing and continued support across the season which has contributed to our promotion to League One.
“We hope that we can work with all supporters to help us get through this challenging time and we cannot wait to welcome you all back to the County Ground as soon as it is safe to do so.”
“To be fully transparent with our supporters, the three-game ‘Bring a Friend’ alternative, would be significantly better in relation to the Club’s financial management of the Covid-19 situation.
“Once again, we only ask those supporters who are able and willing to help the Club in this way – supporters should not feel pressured to do so.
“We entirely understand that supporters will be facing financial hardship of their own and, as such, any alternative to a full refund is not a feasible option.”
Supporters wishing to claim a refund on tickets can do so by contacting the club shop on 0330 002 1993 option 2 or you can also email queries@swindontownfc.co.uk with your client reference number and contact number and someone will call you back to process the request – please note there may be delay in call back times (only once relevant staff return from furlough)
For supporters wishing to add the value of their ticket to their account for future home league games then please email queries@swindontownfc.co.uk with your client reference number linked to the booking and the value of your purchase.
For season-ticket holders wishing to claim the Introduce a Friend Ticket just email queries@swindontownfc.co.uk with subject line Bring a Friend and include your client reference number. A note will be made on your account and you can claim the three tickets across the season via the club shop (must be done no later than 24 hours before kick-off) If you are donating any ticket monies you do not need to contact the club.
