May witnessed an unprecedented surge in emergency calls, reflecting an increased reliance on the 999 system. However, the substantial number of silent or abandoned calls is deeply concerning.
The number of silent 999 emergency calls reached an alarming high in May, accounting for 18.6% of all calls 2,039 of the 10,965 received.
This issue poses a significant challenge for emergency service operators who strive to prioritise genuine emergencies and ensure timely responses. While some silent calls may have been accidental, it is crucial for individuals to remain on the line and inform operators if there is no emergency, as this will save valuable time and resources.
It is important to differentiate between accidental calls and instances where individuals require genuine help. Identifying the root causes of silent calls is crucial to address this issue effectively.
One potential explanation for the surge in silent calls is a recent software update to Android phones. This update introduced an SOS calling feature that automatically activates when the power button is pressed five times.
While designed with good intentions, this functionality may lead to unintended emergency calls. To mitigate this problem, it is advised that all mobile phone users, especially those with Android devices, review their emergency settings. Users of Android phones are encouraged to disable the latest SOS function until manufacturers resolve the issue in the near future.
Wiltshire police on social media have asked ‘If you have called 999 by accident, please don’t hang up.
‘Stay on the line and let us know you are fine. We won’t be cross as ultimately you will be saving busy operators the time taken to check back on an abandoned call. Time that could be spent dealing with genuine emergencies.’
