BT customers face paying more for their broadband, TV and home phone prices from April.

Millions of BT customers could have up to £36 a year added on to their bills from April after the firm announced a set of price increases.

The increases include putting up basic broadband prices by £2 per month, while those with top-of-the range Infinity broadband will pay an extra £2.50 per month.

The firm is also increasing the cost of its Anytime call package by 49p a month and evening and weekend call plans by 30p per month.

Customers will have to pay £3.50 a month for access to BT Sport. The service, which is currently free for just over 1 million TV customers, will add an extra £42 a year on to bills.

It is also putting up call per minutes rates by 1p, meaning landline calls will go up to 12p per minute and landline calls to mobiles will increase to 16p per minute. The call setup free is also going up by 2p to 21p per call.

Although, it is putting up broadband charges for basic and infinity customers, line rental will remain at £18.99 per month. The changes will be applied to bills from April 2 2017.

The telecoms giant said the increases would help pay for new cricket coverages including the next Ashes Test series and that it hopes to boost boxing and other sports coverage.

BT said that it would inform customers of the changes via letters being sent out next Friday.

Customers who are unhappy with the increase will be able to leave without paying a penalty fee.

A BT spokesman said: “They should contact us within 30 days of receiving their notification detailing the price rises.”

If you’re unhappy with the price rises you can leave BT. It might be worth to call up and speak to a customer service assistant to see if they can help reduce your package costs.

John Petter, chief executive of BT Consumer, said: “Customers will get a better package and improved service from us this year in exchange for paying a little more.

“Millions will have the chance to upgrade to faster broadband and almost a million will be able to upgrade to enjoy unlimited usage for no extra cost.

“As usual, we’ve taken care of low income customers by freezing the price of BT Basic and capping call costs. We’ve also frozen line rental, which will particularly help customers who only take a traditional phone service from us.”

 

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