Leading Swindon care at home company Bluebird Care Swindon has received a top accolade for the level of care its team delivers.
An inspection report from the sector’s watchdog, the Care Quality Commission, gave Bluebird Care Swindon the maximum endorsement of ‘outstanding’ for providing a caring service.
The team, who deliver care at home to elderly and vulnerable adults in the Swindon area, were also categorised as ‘good’ – the next level down from ‘outstanding’ – in all the other inspection areas. These include being safe, responsive and well-led.
Bluebird Care Swindon managing director Ben Curtis, who set up the company in 2011, said he was thrilled at the report, whose results were based on a snap inspection, which was made in December.
“This is a really fantastic result, and it is entirely thanks to our great team of care professionals who are so passionate about delivering quality care, and always go above and beyond the call of duty,” he said. “To receive ‘outstanding’ for care is a real accolade, particularly as the result is largely based on feedback from our customers, families and staff. We know we do a great job but to have their ringing endorsement is the icing on the cake.”
The report says: “The feedback received from people and their relatives reflected the staff were very compassionate, kind and established positive and meaningful caring relationships. People referred to staff as ‘angels’ and told us that staff were ‘like friends’.
“Staff exceeded in recognising what was important to people and that even the little things made a huge difference to people. There was evidence the staff often went ‘the extra mile’ to meet people’s needs and improve their lives. This caring approach was also visible within the team with the staff being very caring to one another and toward the local community.
“All people and relatives, without an exception said they would definitely recommend this service to family and friends.”
Katrina Simms, Bluebird Care Swindon’s operations director, added: “Our last inspection was in April 2016, where we were rated ‘good’ overall, which we were very happy with. To have exceeded this, with an ‘outstanding’ in care is wonderful news, and a great morale boost for our team. We are always looking for new people, who have the right attitude, to join our caring team and welcome applications.”
Bluebird Care Swindon offers a realistic alternative to residential care by allowing people to stay in their own homes with care and support. The support can involve one or more short visits a day, extending to overnight help.